Agent messaging UI improvements
Announced on |
Effective date |
2024-02-21 |
TBD |
In a future Genesys Cloud release, Genesys will introduce an updated agent messaging UI. This enhanced interface matches the current process while providing a more user-friendly experience. The updated UI includes a redesigned thread layout, a dedicated send button, an intuitive character counter, improved message grouping, and the introduction of several new, smaller features. For more information, see the Agent UI – New messaging component community post.
Before
![](https://help.mypurecloud.com/wp-content/uploads/2024/02/PURE-4599-Before-2.png)
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After
![](https://help.mypurecloud.com/wp-content/uploads/2024/02/PURE-4599-After-2-1024x874.png)
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