适用于Salesforce集成的 Genesys Cloud 是否支持 Salesforce 个人账户?
是的,Genesys Cloud for Salesforce 集成支持 Salesforce 个人账户。
Genesys Cloud for Salesforce integration treats the Person Account as a Name attribute, which corresponds to the WhoId
of the Salesforce Task record. The integration allows the Related To attribute, which corresponds to the WhatId
in Salesforce, to be used for other purposes. This manipulation allows you to associate a call log with both the Person Account and other Salesforce objects including, cases or custom objects.