Genesys Cloud
弃用：识别旅程 SDK 方法

On January 31, 2023, Genesys will remove the functionality of the identify method that is used to add a customer record. 

As a result, any calls made using the identify method will return no response.

常见问题解答

我受到影响了吗？

All Genesys Predictive Engagement organizations that currently use the identify method to add information to a customer record are affected. After the removal date, the _actmi and _actmh cookies will no longer be created or updated. The existing cookies will retain the information that they had before the removal date. 

However, since only the functionality is removed, all calls made using the method will not result in any errors. Instead, the calls will return a deprecation message.

我该如何为这种弃用做好准备？

To prepare for the upcoming removal, remove any references to the identify Journey SDK method.

如果我需要帮助或有问题怎么办？

联系 我的支持。