客户端中的语言支持
以下内容适用于适用于 Chrome 的 Genesys Cloud 和适用于 Firefox 的 Genesys Cloud。
The extension bases the language preference on the logged-in user’s language setting, which is set at the bottom of the login window for the client. If the content is not available in the selected language, the extension falls back to United States English (en-US).
The extension bases the date and time format on the settings in the computer’s operating system.
以下内容适用于 Genesys 云嵌入式框架。
The integration bases the language preference on the logged-in user’s language setting, which is set programmatically. For more information, see getUserLanguage in the Genesys Cloud Developer Center.
以下内容适用于适用于 Salesforce 的 Genesys 云。
The integration bases the language preference on the logged-in agent’s language setting, which is set in Salesforce under My Settings > Personal > Language & Time Zone. After an agent changes the language setting, they must log out of the integration for the changes to take effect.
If a regional preference; for example, French Canada (fr-CA) is not available, the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
以下内容适用于适用于 Zendesk 的 Genesys 云。
The integration bases the language preference on the logged-in agent’s language setting, which is set in Zendesk. For more information, see How can I change the language in Support for my agents? in the Zendesk documentation.
After an agent changes the language setting, they must log out of and back in to the integration for the change to take effect.
If a regional preference is not available; for example, French Canada (fr-CA), the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
以下内容适用于面向微软团队的 Genesys Cloud。
The integration bases the language preference on the logged-in agent’s language setting, which is set in Microsoft Teams under Settings > Language > App Language. If a regional preference; for example, French Canada (fr-CA, is not available, the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
有关在 Windows 桌面或 Web 浏览器应用程序中更改语言选择的更多信息，请参阅更改 Windows 桌面应用程序首选项和更改 Web 应用程序首选项。
有关集成的更多信息，请参阅关于 Genesys 云可嵌入框架、 关于 Genesys Cloud for Salesforce、 关于 Genesys Cloud for Microsoft Teams 和 关于 Genesys Cloud for Zendesk。
