Event pricing for Predictive Engagement and digital user tracking

必备

For information about Predictive Engagement permissions and license requirements, see Predictive Engagement permissions and prerequisites and Event pricing for digital user tracking and Predictive Engagement

Genesys Cloud subscriptions include access to digital user tracking and Predictive Engagement. Your pricing plan depends on whether you are a new customer or an existing customer with an ongoing contract.

新客户

Customers who onboarded in May 2024 and later now have access to Genesys AI and the AI Experience tokens by default. Genesys Predictive Engagement and digital user tracking are offered free of charge and do not consume any AI Experience tokens. For more information, see AI Experience tokens metering and pricing.

现有客户

For existing customers, charges for Predictive Engagement are per event for both mobile and web events. While Predictive Engagement remains free of charge, it consumes web and mobile events to power customer engagement features. If you currently have the deprecated AI Experience Bundle or paying for events, you will be transitioned to Genesys Cloud AI Experience to benefit from free events upon your renewal. The following table outlines the per event charges:

美元 CAD AUD NZD GBP 欧元 BRL 日元 ZAR
0.0005 0.00055 0.00065 0.0007 0.00035 0.0004 0.0015 0.06 0.0071

注释：
  • 未部署 Predictive Engagement 网络跟踪代码片段且无法使用 Genesys Cloud 中的 Predictive Engagement 功能的客户不会因 Predictive Engagement 事件而产生任何费用。
  • 如果您的订阅未启用预测互动，请联系您指定的客户成功经理。
  • 现有客户可以在以下位置添加预测参与网络事件管理员 > 消息 > Messenger 配置。单击配置名称链接，然后在“应用程序”选项卡的“预测参与”区域中启用网络跟踪。
  • 如需了解更多信息，请联系您的销售代表。在 Genesys Cloud 中，要查找有关您的销售代表的详细信息，请点击编曲家>轮廓>我的联系人。

修改日期
（年-月-日）		 决策
2025-12-08

Added information about digital user tracking pricing and updated information on Predictive Engagement pricing.
2025-10-28

删除了有关批量折扣联系信息的提示性要点，并将其替换为该部分的最后一个要点。 
2024-07-11

更新了页面，将旧的定价信息作为新的部分。
2024-07-01

删除了与定价相关的信息并包含指向 AI 代币页面的链接。
2023-12-19

添加了移动活动定价信息。
2023-03-10

更改了添加预测互动网络活动的程序。
2020-04-24

在预测性互动收费表中添加了定价更新。
2020-04-01

将 “Genesys Advisor” 的引用更改为 “客户成功经理”。
2020-02-26

在备注下，为现有直接客户添加了商品。