系列： 为 Salesforce Service Cloud Voice 设置 CX Cloud、Digital 和 AI

Create backup queues for the flows

先决条件：
  • 为 Salesforce Service Cloud 包安装 CX Cloud、Digital 和 AI。

To ensure uninterrupted processing of Experience and Email Experience objects within flows, establish dedicated backup queues. Create one queue specifically for the Experience object and another for the Email Experience object. Assign the queue members and associate the previously created routing configuration with these queues.

  1. 在设置主页上，在快速查找框中搜索队列，然后选择队列。
  2. 要为体验对象创建备份队列，请单击新的。
  3. 输入标签和队列名称。
  4. Enter the email address of the user who must be notified when new records are added to the queue.
  5. Select the routing configuration created previously. For more information, see 创建状态用户和路由配置.
  6. 从可用对象列表中，选择经验并将其移动到选定对象列表。
  7. To add queue members, select the users from Available Members and move them to Selected Members.
  8. 单击 “ 保存”。

  1. 在设置主页上，在快速查找框中搜索队列，然后选择队列。
  2. 要为体验对象创建备份队列，请单击新的。
  3. 输入标签和队列名称。
  4. Enter the email address of the user who must be notified when new records are added to the queue.
  5. Select the routing configuration created previously. For more information, see 创建状态用户和路由配置.
  6. From the list of Available Objects, select Email Experience and move it to the Selected Objects list.
  7. To add queue members, select the users from Available Members and move them to Selected Members.
  8. 单击 “ 保存”。

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