Genesys Agent Assist 在客服工作空间

当代理回复电子邮件时， Genesys Agent Assist 不会自动推荐知识文章。

To search the Genesys Agent Assist for help when you write an email, enter the phrase in question manually in the Search field. Select the desired article to open it, and click the Copy to chat icon at the lower right corner of the Genesys Agent Assist entry to copy the text into the email.

在向客户发送电子邮件之前，您可以编辑文本。