Genesys 云语音 E911 是否支持卡里定律？

On February 16, 2018, Kari’s Law became effective in the United States, requiring multi-line telephone systems (MLTS) to allow dialing 911 without a prefix and to provide a notification that 911 has been dialed. Genesys Cloud Voice’s E911 feature supports the Kari’s Law requirements as long as you have these two things in place:

  1. 安全台电子邮件地址
  2. 实际位置地址
注意： If you are using a Bring Your Own Carrier (BYOC Cloud or BYOC Premises) telephony connection option, you must check with your carrier for details on how they are implementing Kari’s Law. 有关更多信息，请参阅使用 BYOC 设置紧急服务。

不需要前缀

卡里定律要求在拨出时直接拨打 911 而不必拨打前缀，例如 9 或 0。 No additional steps are required by customers when dialing 911 in Genesys Cloud Voice.

无通知

Kari’s Law requires that a notification is sent to a central location, such as a security office or a front desk, for an MLTS to rapidly dispatch assistance or first-aid, either through a phone call, email, or text message. The intention of the notification is for a designated person to be made aware of an emergency.

配置

Genesys Cloud Voice 支持基于实际位置地址的这些通知。 您可以在位置详细信息页面中配置实际 位置地址。 To configure these settings and ensure that your Genesys Cloud Voice implementation is compliant with Kari’s Law (United States only), contact Genesys Cloud Voice support and provide the following information: 

  • 您的请求摘要
  • 你的组织 ID
  • Full location address – this requirement is only applicable for United States addresses. Notification is not supported for Canadian addresses. 
  • Email or email as text notification list of addresses to notify in case of emergency (for example user.name@gmail.com, 5551234567@txt.att.net, or carrier addresses such as AT&T: number@txt.att.net （短信）、T-Mobile： number@tmomail.net (SMS), or Verizon: number@vtext.com (短信)
注释：
  • You can register a maximum of 100 notification addresses with each location.
  • If you have many notification targets, consider asking your email administrator to create an email distribution list and then submit only that distribution list email to Genesys Cloud Voice support for registration. Using a distribution list allows you to retain control over who receives notifications and removes the need to resubmit in the event of any personnel changes.
  • 必须完全按照在管理员界面中为此位置配置的完整地址提供。