Genesys Cloud
Deprecation: Amazon Lex V1 bot integration
| 宣布于 | 生效日期 | 啊哈！主意 |
|---|---|---|
| 2025-03-31 | 2025-09-15 | - |
描述
Amazon has announced that Amazon Lex V1 will reach end-of-life (EOL) by September 15, 2025. On September 15, 2025, Genesys will completely remove support and availability for the Amazon Lex V1 bot integration. Customers can continue to use this feature until the EOL date. Genesys recommends affected customers work with their sales representative for alternative solutions.
常见问题解答
我受到影响了吗？
You are affected if you use the Amazon Lex V1 integration to call Lex V1 bot actions in Architect interaction flows. Specifically, flow authors can no longer use Lex chat bot and voice bot actions in Architect call, message, and chat flows after the EOL date.
我该如何为这种弃用做好准备？
Use another bot provider in your Architect flows. You can also use the Amazon Lex V2 integration for voice bots. For more information about the Amazon Lex V2 integration, see About the Amazon Lex V2 integration.
Where can I find out more about the Amazon Lex V1 integration supported by Genesys Cloud?
- For more information about the Amazon Lex V1 integration, see About the Amazon Lex V1 integration.
- For more information about the supported bot integrations, see About bots.
如果我需要过渡帮助或有其他问题，我应该联系谁？
联系您的技术客户经理或客户成功经理。
