How do I resolve DIALER-0004 Voice campaign pacing affected by max calls per second limit?

Genesys Cloud emits this event when a voice campaign that runs in an auto-dialing mode repeatedly exceeds the allowed Maximum Outbound Calls Per Second (max CPS) limit that is set at the organization level. The event contains the name and ID of the campaign that exceeds the max CPS limit. It also contains the current value of this limit. This event appears when the max CPS limit causes the campaign to place fewer outbound calls per second than expected based on the configured dialing parameters and number of available agents.

You can perform the following steps to investigate the issue.

  1. 点击菜单>数字和电话>出站>营销活动管理。
  2. Search for the name of the affected Campaign in the Voice Campaigns tab.
  3. Check the configuration of the campaign, such as the values for Compliance Abandon Rate and Max Calls Per Agent.
  4. Check the number of agents available for the campaign under Diagnose Campaign in Queue Utilization.
  5. Adjust the dialing parameters of the campaign that affect campaign pacing, such as Compliance Abandon Rate and Max Calls Per Agent. You can also limit the number of agents who participate in the campaign.
  6. Consider running campaigns one-by-one rather than all at the same time.
Note: If you see this event once or occasionally, then the max CPS limit might not affect outbound dialing pace. However, if you see this event frequently for a specific voice campaign or set of voice campaigns, then the max CPS limit slows down outbound dialing in your contact center.