暂停互动的录制以保护敏感信息

必备

以下权限：

  • 对话 > 录音 > 暂停
  • 对话 > 录制 > 暂停其他

To protect sensitive, private, or secure information, like a credit card number, pause recording during an ACD interaction. You can still hear the customer, but Genesys Cloud does not record the interaction during the secure pause.

Note: Secure pause is available for ACD calls in the agent user interface. It is not available in non-ACD calls.

  1. 在语音交互期间，要停止录制，请单击 安全暂停。 安全暂停
  2. 要重新开始录制，请再次单击 “ 安全暂停 ”。