Event-related tags

功能弃用：Genesys 将不再支持 ACD Web Chat v2，客户可以通过所有相应的 Chat Widget 版本使用该聊天工具。这是对之前宣布的 ACD Web Chat v1 弃用的进一步回应。因此，Predictive Engagement 也将终止对这些旧版网络聊天版本的支持。有关更多信息，请参阅弃用：删除 ACD Web 聊天（版本 2）。鼓励所有现有客户迁移到 Web Messaging 和 Messenger。

Offer a chat when a visitor clicks a section on a page

This section only applies to customers using web chat. If you are a Genesys Cloud CX customer using web messaging, see Present a messaging offer when a visitor clicks a section on a page.

当访问者打开页面的“联系我们”部分时，使用以下标签触发动作图以向访问者提供聊天。该访客的行为表明该访客很有可能致电联络中心。

console.log('[Predictive Engagement] Contact Us Section v0.2');ac('dom', 'ready', function () {  setTimeout(function(){  $('div.spl-accordion-heading').on('click', function() {      const sectionTitle = $(this).text().trim();      ac('record', 'section_opened', 'Contact Us Section', {        sectionTitle: sectionTitle      });  });  }, 1500);});

Present a messaging offer when a visitor clicks a section on a page

This section only applies to Genesys cloud customers using web messaging. If you are using web chat, see Offer a chat when a visitor clicks a section on a page.

console.log('[Predictive Engagement] Contact Us Section v0.2');Genesys("subscribe", "Journey.ready", function(){  setTimeout(function(){  $('div.spl-accordion-heading').on('click', function() {      const sectionTitle = $(this).text().trim();           Genesys("command", "Journey.record", { eventName: "section_opened", customAttributes: { sectionTitle: "Contact Us Section"             }  });       });  }, 1500);});