Event-related tags
Offer a chat when a visitor clicks a section on a page
This section only applies to customers using web chat. If you are a Genesys Cloud CX customer using web messaging, see Present a messaging offer when a visitor clicks a section on a page.
Use the following tag to trigger an action map to offer a chat to a visitor when the visitor opens the “Contact Us” section of a page. The visitor's action indicates that the visitor is very likely to call the contact center.
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console.log('[Predictive Engagement] Contact Us Section v0.2');ac('dom', 'ready', function () { setTimeout(function(){ $('div.spl-accordion-heading').on('click', function() { const sectionTitle = $(this).text().trim(); ac('record', 'section_opened', 'Contact Us Section', { sectionTitle: sectionTitle }); }); }, 1500);});Present a messaging offer when a visitor clicks a section on a page
This section only applies to Genesys cloud customers using web messaging. If you are using web chat, see Offer a chat when a visitor clicks a section on a page.
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console.log('[Predictive Engagement] Contact Us Section v0.2');Genesys("subscribe", "Journey.ready", function(){ setTimeout(function(){ $('div.spl-accordion-heading').on('click', function() { const sectionTitle = $(this).text().trim(); Genesys("command", "Journey.record", { eventName: "section_opened", customAttributes: { sectionTitle: "Contact Us Section" } }); }); }, 1500);});