预测性互动和数字用户跟踪的活动定价
必备
- For information on Predictive Engagement permissions and license requirements, see Predictive Engagement permissions and prerequisites.
- For information on Digital user tracking permissions and license requirements, see Digital user tracking prerequisites and permissions.
Genesys Cloud subscriptions include access to digital user tracking and Predictive Engagement. Your pricing plan depends on your contract.
Genesys Cloud AI Experience Customers
Genesys Predictive Engagement and digital user tracking are offered free of charge and do not consume any AI Experience tokens. Customers who onboarded in May 2024 and later now have access to Genesys AI and the AI Experience tokens by default. For more information, see AI Experience tokens metering and pricing.
À la carte/Add-on SKU Predictive Engagement Customers
Charges for Predictive Engagement à la carte/add-on SKUs are per event for both mobile and web events. While Predictive Engagement remains free of charge, it consumes web and mobile events to power customer engagement features.
If you currently have the deprecated AI Experience Bundle or paying for events, you can request a contract amendment to transition to Genesys Cloud AI Experience anytime or you will automatically be transitioned upon your renewal to benefit from free events.
The following table outlines the per event charges:
| 美元 | CAD | AUD | NZD | GBP | 欧元 | BRL | 日元 | ZAR |
|---|---|---|---|---|---|---|---|---|
| 0.0005 | 0.00055 | 0.00065 | 0.0007 | 0.00035 | 0.0004 | 0.0015 | 0.06 | 0.0071 |
- 未部署 Predictive Engagement 网络跟踪代码片段且无法使用 Genesys Cloud 中的 Predictive Engagement 功能的客户不会因 Predictive Engagement 事件而产生任何费用。
- 如果您的订阅未启用预测互动，请联系您指定的客户成功经理。
- Existing customers can add Predictive Engagement web events in Admin > Message > Messenger Configurations. Click a configuration name link and in the Apps tab, Predictive Engagement area, enable web tracking. For more information, contact your sales representative. In Genesys Cloud, to find details about your sales representative, click Orchestrators > Profile > My Contacts.
| 修改日期 （年-月-日） |
决策 |
|---|---|
| 2025-12-08 | 新增了有关数字用户跟踪定价的信息，并更新了有关预测性互动定价的信息。 |
| 2025-10-28 | 删除了有关批量折扣联系信息的提示性要点，并将其替换为该部分的最后一个要点。 |
| 2024-07-11 | 更新了页面，将旧的定价信息作为新的部分。 |
| 2024-07-01 | 删除了与定价相关的信息并包含指向 AI 代币页面的链接。 |
| 2023-12-19 | 添加了移动活动定价信息。 |
| 2023-03-10 | 更改了添加预测互动网络活动的程序。 |
| 2020-04-24 | 在预测性互动收费表中添加了定价更新。 |
| 2020-04-01 | 将 “Genesys Advisor” 的引用更改为 “客户成功经理”。 |
| 2020-02-26 | 在备注下，为现有直接客户添加了商品。 |
