查看屏幕记录

必备

  • 分析 > 对话详细信息 > 查看分配 给任何用户角色的权限
  • 录制 > 屏幕录制 > 分配给任何用户角色的 视图

Watch an interaction-related screen recording from an interaction’s detail view while you listen to its related recorded audio. 

Screen recording playback view

注释：
  • Before you view a screen recording, set your audio preferences. After you click View Screen Recordings, you cannot modify your audio preferences.
  • If you do not have Recording > Annotation > View permission, the screen recording and audio can be out of sync when audio suppression events (like Secure Pause, Hold Suppression) take place.

  1. 单击 性能 > 工作区 > 交互。
  2. Click an interaction with a screen recording. An interaction can have multiple recordings, including audio recordings, voicemails, and screen recordings.
  3. If applicable, click Up or Down to navigate through the recordings associated with the interaction.
  4. 单击 “ 查看屏幕录像”。 将打开一个新的播放窗口，其中包括您录制的所有监视器。 
  5. In the playback window, to begin playback, click Play. The screen recording plays back simultaneously with the interaction’s audio, if applicable.
    Note: If you view a recording that has multiple monitors, then to focus on only one, click the one that you want to play back. Genesys Cloud enlarges the selected screen recording for playback. The other monitors continue to appear on the right side. For interactions that have multiple audio recordings, select the preferred audio file from the Audio drop-down menu in the Screen Recording Playback user interface, which synchronizes with the screen recording.