Permissions and roles for Genesys Agent Copilot
功能即将推出
先决条件：
- Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
注意： If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.
Agent Copilot administrator role
The Agent Copilot administrator role provides administrative access to the Agent Copilot components and services.
- Analytics > agentCopilotAggregate > All permissions
- Analytics > conversationAggregate > All permissions
- Analytics > knowledgeAggregate > All permissions
- Analytics > tabConfigurations > All permissions
- Analytics > viewConfigurations > All permissions
- 分析 > 流量观察 > 查看
- Analytics > queueObservation > View
- Assistants > All permissions
- Conversation > Suggestion > All permissions
- Conversation > Utterance > All permissions
- Conversation > suggestionEngagement > All permissions
- Conversation > Summary > All permissions
- Conversation > summaryFeedback > All permissions
- 目录 > 用户 > 查看
- Knowledge > All permissions
- Language Understanding > All permissions
- 响应 > 所有权限
- Routing > Queue > All permissions
- Scripter > All permissions
Agent Copilot Agent role
For your agents, the Agent Copilot Agent role provides the necessary access and clearances.
- 助手 > 助手 > 查看
- 助手 > 队列 > 查看
- Assistants > Copilot > View
- 对话 > 建议 > 查看
- 对话 > 话语 > 查看
- Conversation > suggestionEngagement > Add
- 对话 > 摘要 > 查看
- Conversation > summaryFeedback > Add
- Knowledge > Category > View
- Knowledge > Context > View
- Knowledge > Document > View
- Knowledge > documentCopy > Add
- Knowledge > documentPresentation > Add
- Knowledge > documentVersion > View
- Knowledge > documentView > Add
- Knowledge > Feedback > All permissions
- Knowledge > Knowledgebase > View, Search
- Knowledge > documentAnswer > View
- 响应 > 库 > 查看
- 响应 > 响应 > 查看
- Scripter > Script > View
- 脚本 > 已发布脚本 > 查看
