设置流程后操作
Edge and Media Tier requirement:
- 边缘和媒体层版本 1.0.0.15220 或更高版本
To invoke a voice survey flow, you must have one of the following licenses:
- Genesys Cloud CX 1 WEM 附加组件 II、Genesys Cloud CX 2 WEM 附加组件 I、Genesys Cloud CX 3
Use the Set Post-Flow action to transfer an interaction to an inbound call flow or a voice survey flow rather than disconnect the call to transfer to a post-call survey or external parties or trigger data actions. With this action, assign the post-flow action to the interaction so that the post-flow action stays on the interaction until you remove it with the Clear Post-Flow action or use the Transfer to Secure Flow action. For example, because the customer did not consent to the voice survey:
此操作适用于入站和队列呼叫流以及通用模块流。 要访问该操作,请拖动设置后流操作从 Architect 工具箱的 Flow 类别进入编辑器,并根据您的设计配置操作。
以下视频演示了“设置后流”操作的工作原理:
设置 Post-Flow 操作配置
姓名 | 描述 |
---|---|
名称字段 | 为操作键入一个独特的名称。 您在此处输入的标签将成为流程结构中显示的操作名称。 |
目标 |
从下拉列表中选择流后操作的目标:
注意: 如果呼叫者放弃呼叫在它之前到达代理,后流操作不存在传输目标,Genesys Cloud 无法触发该操作。 |
操作类型 |
The post-flow action to invoke. You can select whether to transfer to an inbound call flow or a voice survey flow. The default value is |
呼入电话流程 |
在里面呼入呼叫流程框,执行以下任一操作:
|
语音调查流程 |
在里面语音调查流程框中,执行以下操作之一:
笔记:
|
调用数据 |
An optional literal value of the JSON data type that you can pass to the inbound call or voice survey flow you invoke, which is available in the invoked flow via the |