关于 Genesys Cloud EX

Genesys Cloud EX（员工体验）使组织能够转变其员工参与方式并提供更高水平的效率和效力。 Genesys Cloud EX 提供了一整套工具，用于管理任何组织或学科的员工发展历程。 该平台包括入职、学习和培训、劳动力管理、绩效管理、游戏化、辅导、交互记录、质量管理、网络调查以及语音和文本分析。

Genesys Cloud EX is a separate base license from Genesys Cloud CX. The Genesys Cloud EX license is a Genesys Cloud package that is similar to Genesys Cloud, but does not include voice, email, or digital interaction handling capabilities. This license allows users access to all Workforce Engagement Management capabilities from Genesys Cloud on voice interactions that are handled on an external platform. Users can also leverage workforce management, gamification, performance and engagement, development and feedback modules, and coaching capabilities from Genesys Cloud on email interactions that are handled on an external platform.

有关如何构建 Genesys Cloud EX 集成应用程序的更多信息，请参阅Genesys Cloud EX 集成指南。 

了解 Genesys Cloud EX

开始使用 Genesys Cloud EX

使用 Genesys Cloud EX