Get started with Predictive Engagement for Genesys Cloud CX

功能弃用： Genesys 将不再支持 ACD Web Chat v2，客户可以通过所有相应的 Chat Widget 版本使用该聊天工具。这是对之前宣布的 ACD Web Chat v1 弃用的进一步回应。因此，Predictive Engagement 也将终止对这些旧版网络聊天版本的支持。有关更多信息，请参阅 弃用： 删除 ACD Web 聊天（版本 2） 。

鼓励所有现有客户迁移到 Web Messaging 和 Messenger。

Get started with Predictive Engagement and web messaging

Complete the following procedures:
  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, and permissions.
  2. Review the supported web browsers listed in the Genesys Cloud CX system requirements.
  3. Prepare the required Genesys Cloud CX domains.
  4. 配置 Messenger 并部署它到您的网站或您的应用程序。
    注意： After you configure the allowed domains, use Live Now to verify that Genesys Predictive Engagement is tracking events.
  5. Configure web tracking.
  6. To use Predictive Engagement commands and events to track website activity, do the following:
    1. Load the Genesys( ) Global function.
    2. Subscribe to the Journey.ready event and then verify in your console log that the Journey plugin is working correctly.
    3. To track page views, use the Journey.pageview command.
    4. To record custom web events, use the Journey.record command.
  7. 创建区段</span></span></span>。
  8. 创造成果</span></span></span>。
  9. Create action maps.

Get started with Predictive Engagement and web chat

  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
  2. Review the supported web browsers listed in the Genesys Cloud CX system requirements.
  3. Prepare the required Genesys Cloud CX domains.
  4. Update your web pages with the Predictive Engagement tracking snippet.
  5. Configure web tracking.
    注意： Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  6. 创建区段</span></span></span>。
  7. 创造成果</span></span></span>。
  8. Create actions.
  9. Create content offers.
  10. Create action maps.

更多信息