Genesys Cloud Archive - July 2024

List of the Genesys Cloud release notes published in July 2024.
July 1, 2024

客户参与

  • Limit agent actions during co-browse sessions

数据、分析和报告

  • Improvements to Customer Sentiment and Agent Empathy Analysis for Portuguese Dialects (pt-PT and pt-BR) and Spanish dialects (es-ES and es-US)
  • Enhanced multi-channel queue stats for CX Cloud from Genesys and Salesforce

自助服务和自动化

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows German Switzerland language support
  • Architect supported languages user interface enhancements
  • Collapsible card interface in Architect actions

员工敬业度

  • 提高了荷兰语本地语音转录的准确性

过时

  • 过时 传统警报系统

查看明细