Genesys Cloud Archive - July 2024
List of the Genesys Cloud release notes published in July 2024.
July 1, 2024
客户参与
- Limit agent actions during co-browse sessions
数据、分析和报告
- Improvements to Customer Sentiment and Agent Empathy Analysis for Portuguese Dialects (pt-PT and pt-BR) and Spanish dialects (es-ES and es-US)
- Enhanced multi-channel queue stats for CX Cloud from Genesys and Salesforce
自助服务和自动化
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows German Switzerland language support
- Architect supported languages user interface enhancements
- Collapsible card interface in Architect actions
员工敬业度
- 提高了荷兰语本地语音转录的准确性
过时
- 过时 传统警报系统