Genesys Cloud Archive - December 2024
List of the Genesys Cloud release notes published in December 2024.
December 2, 2024
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- Authenticated messaging enabled for Mobile Messenger
- View Mobile Journey Tracking for enhanced agent insights
- Web messaging Hungarian, Ukrainian, and Vietnamese support
账户管理
- Audit Viewer granular detail of role changes
Customer Engagement
- Additional speech-to-text (STT) options for Architect bot flows
员工工作效率
- Preview active emails in queue and parked emails
- Collaborate chat hyperlink ability
开放式平台
- Outbound campaign management support in CX Cloud from Genesys and Salesforce
自助服务和自动化
- Capture slot values via LLMs with Genesys Virtual Agent
- Generative knowledge article answers with Genesys Virtual Agent
员工敬业度
- Workforce management activity smoothing and schedule variability
