Genesys Cloud Archive - April 2025
List of the Genesys Cloud release notes published in April 2025.
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- Next Contact Avoidance (NCA) in predictive routing
员工工作效率
- 多语境面板
- Agent Copilot 配置体验改进
账户管理
- Division assignment for external contacts and external organizations
数据、分析和报告
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
开放式平台
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
员工敬业度
- Enable audio selection with screen recordings in playback
