Genesys Cloud 发行说明 

账户管理

• Passkey support for Multi-Factor Authentication (MFA)

客户参与

• Custom named time zones for contactable time sets
• Digital rule sets for outbound WhatsApp campaigns
• Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
• Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
• External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
• Architect digital bot flow list picker support in Singapore and Mexico regions
• Authentication support in Apple Messages for Business in Singapore and Mexico regions
• Apple Messages for Business forms in Singapore and Mexico regions
• 通过权限控制代理传输功能
• Configure group ring settings
• Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions
• New metric displays for monitoring BYOC Premises edge and trunk status

数据、分析和报告

• Sentiment, empathy, and topic spotting support for Turkish and Zulu
• Export summary row chart in Analytics Performance views
• Web events available in Journey Management

员工工作效率

• Configure combined voice utilization for ACD and non-ACD calls
• Favorites now listed in the User Directory
• Multi-language Agent Copilots

开放式平台

• Enable auto answer for interactions in the Unified Experience from Genesys and ServiceNow integration
• Thai language support
• Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports

自助服务和自动化

• Agent Copilot summaries customization support for Czech, Danish, Finnish, Norwegian, Portuguese, Swedish, and Turkish
• Enhanced confirmation controls in AI Guides
• Genesys Virtual Agent support for Portuguese and Swedish dialects
• Create flow outcomes and milestones natively in Architect

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