Genesys Cloud 发行说明
订阅发行说明查看 Genesys Cloud 中的新功能
| View current and past releases | Genesys Cloud release schedule |
| View Genesys Cloud’s next release | 功能即将推出 |
| View feature and platform updates and feature retirements | 公告 |
| View the Genesys Cloud developer forum | Genesys Cloud Developer Forum |
| View diagnostic logs | 使用 Genesys 云操作控制台进行故障排除 |
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- Next Contact Avoidance (NCA) in predictive routing
员工工作效率
- 多语境面板
- Agent Copilot 配置体验改进
账户管理
- Division assignment for external contacts and external organizations
数据、分析和报告
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
开放式平台
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
员工敬业度
- Enable audio selection with screen recordings in playback
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- Introducing outbound WhatsApp campaigns support
员工工作效率
- 多语境面板
- Conversation details for agents
- Prevent agents from staying on queue without a selected station
账户管理
- Attribute-based access control
数据、分析和报告
- View average sentiment score across performance views
- Retrieve Estimated Wait Time (EWT) by label
- Analytics agent activity API filter and sort agents based on conversation activity
- Agent Timeline Detail view
开放式平台
- Sync external email interaction data in Genesys Cloud EX
- Genesys Cloud Voice phone numbers in Argentina, Brazil, Mexico, and Colombia
员工敬业度
- Add or remove individuals from automatic development and feedback modules assignment
- Gamification Contests
自助服务和自动化
- Query jobs API typeId as a primary filter and increased filter limits
过时
- Deprecation: Amazon Lex V1 bot integration
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- 短信的非默认内容配置文件支持
员工工作效率
- 多语境面板
- Improved accessibility in Tempo
- View possible shifts in the Genesys Tempo mobile app
- 注释面板改进
- 总结面板可用性改进
账户管理
- Introducing the Genesys Cloud CX 4 license
数据、分析和报告
- On demand voice and digital transcript translation
- AI-generated interaction transcript summaries
- 英语语音转录敏感数据屏蔽改进
开放式平台
- Script support in the CX Cloud from Genesys and Salesforce integration
员工敬业度
- AI scoring in evaluation forms
- Daily value configuration in service goal templates
弃用
- Deprecation: BYOC Cloud TLS Ciphers:
客户参与
- 2024 Genesys CIDR 扩展和防火墙要求通知
- Genesys Cloud for X (Twitter) 直接消息传递集成
- Genesys Cloud Social 简介
- 工作自动化列表视图或查询
员工工作效率
- 多语境面板
- ACD 语音邮件转录
数据、分析和报告
- 支持对英文聊天和消息记录进行敏感数据屏蔽
开放式平台
- 乌克兰语支持
弃用
- 弃用：文档 UI 审计选项卡
- 弃用：自动应答弹出提示框
- 弃用：Genesys 增强型 TTS - Google 欧洲之声
